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The following terms and conditions apply to all orders placed in our online shop by consumers and entrepreneurs. A consumer is every natural person that concludes a legal transaction with a purpose that predominantly can neither be allocated to their commercial nor to their independent professional activity. An entrepreneur is a natural person, an entity or an incorporated partnership that, when concluding a legal transaction, exercises their industrial or independent professional activity. Towards entrepreneurs, these terms and conditions also apply to future business relations without us having to point out to them again. If the entrepreneur uses terms and conditions that contradict or extend ours, their validity is herewith contradicted; they become part of the contract only upon our explicit agreement.
The purchase agreement is concluded with ARTEBENE GmbH. By placing products in our online shop, we submit a binding offer upon the conclusion of a purchase agreement on these articles. You can place our products in the shopping cart without further initial obligation and can edit your entries at any time before sending your binding order by using the proofing tools provided in the ordering process. The agreement is concluded when you accept the offer for the products included in the shopping cart by tapping the order button. You will receive a confirmation by email immediately once you have sent the order.
Orders are generally processed and contact established by e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.
The language provided for the conclusion of of the contract is German. We will store the contract text and send you the order details by email. You can check our terms and conditions on our website at any time. For security reasons, your past orders are no longer accessible via the internet.
3.1 Consumers are generally entitled to a right of cancellation.
3.2 Further information on the right of cancellation can be found in the seller's cancellation policy.
(1) Personal data (e.g. title, name, address, email address) is collected, processed and stored by us exclusively in accordance with applicable laws, in particular the German Federal Data Protection Act (BDSG) and the General Data Protection Regulation (GDPR) as well as the German Telemedia Act (TMG).
(2) We provide additional information on data protection as well as on the type, scope and purpose of our collection and use of personal data as part of our privacy policy at https://www.artebene.de/en/legal/privacy-policy/.
The detailed data protection information for customers and suppliers can be found here.
Shipping charges may be added to the stated product prices. Additional information on shipping charges can be found at our shipping information. All orders are shipped and can unfortunately not be picked up at our premises. Please note that a delivery to parcel lockers is not possible.
7. 3 Payment service provider
We use the payment service provider Global Payments (formerly EVO Payments) to process your payment. In order for your payment, in particular payment by credit card, to be processed, we must transmit your payment data to this service provider. Responsible for the acquiring of (credit card) payments is the GP Payments Acquiring International GmbH, Elsa-Brändström-Straße 10-12, 50668 Köln, Phone: +49 221 99577-0, E-Mail: info.de@globalpay.com. For information on how and which data is transferred to the payment service provider, please refer to the following privacy policy for cardholders: Global Payments privacy policy
Further information on acquiring, data protection and supervisory authorities can be found here: Further information
The goods remain our property until payment has been received in full. To entrepreneurs, the following applies in addition: We reserve ownership of the goods until full settlement of all claims that have arisen in a running business relationship. You may resell the reserved products in a regular business operation; all claims arising from this resale shall be transferred to us in advance to the amount of the invoice, regardless of a possible connection or combination of the reserved goods with a new matter, and we will accept this transfer. You shall remain entitled to collect these claims, we may, however, collect these claims ourselves, if you do not meet your payment obligations.
12.1 Vouchers that are issued free of charge by the seller as part of promotional campaigns with a specific period of validity and that cannot be purchased by the customer (hereinafter referred to as ‘promotional vouchers’) can only be redeemed in the seller's online shop and only during the specified period.
12.2 Individual products may be excluded from the voucher promotion if a corresponding restriction results from the content of the promotion voucher.
12.3 Promotional vouchers can only be redeemed before completing the order process. Subsequent offsetting is not possible.
12.4 Only one promotional voucher can be redeemed per order.
12.5 The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining credit will not be refunded by the seller.
12.6 If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be selected to settle the difference.
12.7 The balance of a promotional voucher is neither paid out in cash nor does it generate interest.
12.8 The promotional voucher will not be refunded if the customer returns the goods paid for in full or in part with the promotional voucher within the scope of their statutory right of cancellation.
12.9 The promotional voucher is transferable. The seller can make payment with discharging effect to the respective holder who redeems the promotional voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the non-authorisation, legal incapacity or lack of power of representation of the respective holder.
The Euorpean Commission provides a platform for Online Dispute Resolution (ODR) which can be found here. We are not obliged or willing to participate in dispute resolution proceedings in front of a consumer arbitration board.
If you are acting as an entrepreneur, German law applies under exclusion of UN Sales Convention (CISG). If you are a businessman in the sense of the German Commercial Code (HGB), a legal entity established under public law or special fund under public law, our registered office is the sole court of jurisdiction for all disputes arising from contractual relationships between us and you.
