We promise you a shopping experience that is convenient and straightforward. Our logistics service provider DPD will deliver your order conveniently to your home. All our shipments are CO2-neutral and therefore environmentally friendly.

If the value of your purchase is under 25€, a shipping charge of 3.95€ will be added to your invoice.
Shipping is free on all orders of a purchase value from 25€.

If the value of your purchase is under 50€, a shipping charge of 7.99€ will be added to your invoice.
Shipping is free on all orders of a purchase value from 50€.

If the value of your purchase is under 75€, a shipping charge of 9.99€ will be added to your invoice.
Shipping is free on all orders of a purchase value from 75€.

If the value of your purchase is under 100€, a shipping charge of 14.99€ will be added to your invoice.
Shipping is free on all orders of a purchase value from 100€.

We promise to always ship orders as quickly as possible. This is usually done the workday following the date of order, but within 3 workdays at the most. Our products can only be shipped to destinations in Germany, Austria, Netherlands, Belgium, Luxembourg, Czech Republic, Denmark, Italy, Poland, Hungary, Slovenia, Sweden, Finland, Lithuania, Latvia, Estonia and Croatia

If a product does not live up to your expectations, you can return it to us within 14 days upon receipt. We ask you to please return the products complete, in their original state and undamaged in their original packagings. If you have questions, please refer to the according passage in our Terms and Conditions. If you wish to return a product, please follow the procedure described below, depending on if you already have a customer account with us on artebene.de.

If you have an account with us, please log in with your access data. Once logged in, go to the return form, enter the products you wish to return and give as much of the requested information as possible. You will receive a confirmation of the announced return shipment by email. Please attach a copy of this confirmation to your parcel.

If you do not have an account with us, please open the page Returns . You will then see a form in which you can enter all of your details incl. address, invoice number as well as the article number of the product that you wish to return. You will receive a confirmation of your registered return by e-mail from us. Please return your products sufficiently stamped to ARTEBENE and attach a copy of this confirmation to your parcel.

Detailed information on closing contracts of sales as well as on your right of cancellation can be found here.

 

Of course the statutory Guarantee Law applies to all products that you purchase on artebene.de. In case of a defect or fault of a product, please contact our customer service on support@artebene.com or use our return form. We will be happy to help you and will make every effort to solve the problem as conveniently for you as possible.

Please feel free to contact our customer service on support@artebene.com or message us through our chat button at the bottom right of the page. We will be happy to help you.